Terms and Conditions

Last updated January 14 2014

Electronic products

All purchases of electronic products including but not limited to workbooks are final and non-refundable. It’s not allowed to make the purchases available for third parties unless iNET ZERO has agreed upon writing. It’s forbidden to copy or distribute any of the purchases, therefore all electronic products are foreseen with visible and unvisible non removable watermarks. All our products are for personal non commercial use only.

Rack rental services

Vouchers

Rack rental vouchers purchased in our online store are valid for one year starting on the date of purchase. Unused voucher bundles are eligible for return and refund if we receive your request within seven days of the date of purchase. To request a refund, send an email to order@inetzero.com

Note: promotional / FREE rack rental vouchers are valid for 4 months

Graded Mock Labs

It is not allowed to reschedule graded mock labs without approval of the iNET ZERO team. Without rescheduling approval of the iNET ZERO team we do not allow retakes of the graded mock lab exams. Graded mock labs are non refundable. To request a rescheduling of your graded mock lab exam, send an email to: order@inetzero.com

Cancellation / Reschedule

You are able to cancel or reschedule a scheduled rack rental session up to 96 hours prior to its start time via the rack rental system. The used rack rental voucher will become available again so you can use this to reschedule your session at your convenience. Cancellation within 96 hours prior to its start time is ineligible for rack rental vouchers refunds.

Rack rental issues

No warranty is given or liability is incurred by iNET ZERO related to accessing our equipment during the rental period (internet related issues). Credit related to iNET ZERO's equipment failure or rack access problems may be given at the discretion of iNET ZERO depending on the nature of the problem. Rack rental issues need to be send to racksupport@inetzero.com at the moment they occur.

Cancellation / Reschedule

You are able to cancel or reschedule a scheduled rack rental session up to 96 hours prior to its start time via the rack rental system. The used rack rental voucher will become available again so you can use this to reschedule your session at your convenience. Cancellation within 96 hours prior to its start time is ineligible for rack rental vouchers refunds.

Cancellation or rescheduling by iNET ZERO

iNET ZERO reserves the right to cancel or reschedule a rack rental session at any given time. iNET ZERO cannot be held accountable for any lost expenses related to the cancelled rack rental session(s). After cancellation by iNET ZERO we will provide you with a rack rental voucher to reschedule your session.

Cancellation / Reschedule

You are able to cancel or reschedule a scheduled rack rental session up to 96 hours prior to its start time via the rack rental system. The used rack rental voucher will become available again so you can use this to reschedule your session at your convenience. Cancellation within 96 hours prior to its start time is ineligible for rack rental vouchers refunds.

Rack rental topology and software

We reserve the right to adjust the physical topology, the number of devices and the software version of our racks without prior notice.

Bootcamp/ Training/ Courses

Cancellation

As soon as you are aware that you must cancel or reschedule an iNET ZERO training, bootcamp or course, please notify iNET ZERO immediately. A refund is not permitted for any reason. If you are not able to attend a training, bootcamp or course any longer and you’ve notified iNET ZERO in writing at least 45 days before the start date, a iNET ZERO voucher will be given to you for rescheduling purposes only. This voucher can be used for another store purchase and will expire within six months after the cancellation date and is not extendable.

Reschedule

If you are forced to reschedule a training, bootcamp or course you must notify iNET ZERO in writing at least 45 days before the course start date. 15% of the base course price will be required as a rescheduling fee. 40% of the base course price will be required as a rescheduling fee when the rescheduling takes place between 44 days and 15 days of the course start date. It is not possible to reschedule your training, bootcamp or course within 14 days prior to the start date.

No show

Not attempting a scheduled training or bootcamp without a prior written notification to iNET ZERO will be considered as no show. Refunds are not provided

Cancellation or rescheduling by iNET ZERO

iNET ZERO reserves the right to cancel or reschedule any course, bootcamp or rack rental session at any given time. iNET ZERO cannot be held accountable for any lost expenses related to the cancelled or rescheduled courses, bootcamps or rack rental service.

Payments

Workbooks and rack rental vouchers can be paid by credit card or wire transfer. We accept payments in Euro's only. Courses, bootcamps and or consultancy/professional services must be paid by wire transfer. We only accept creditcards with 3D secure code enabled. For unsecured (non 3D) creditcards we always ask additional proof of identity such as a copy of the drivers license, passport or other supporting documentation. In the case the buyer isn't the user of the products we also ask additional proof of identity from both buyer and user.

Member account

Using any of our iNET ZERO services requires you to complete the registration form by providing us with current, accurate and complete information. You are fully responsible for maintaining the confidentiality of your iNET ZERO account. For this reason you are also responsible for any activity that occurs under your account. You will notify iNET ZERO immediately when any unauthorized use of your account took place. iNET ZERO cannot be held accountable for any loss or costs that you may occur as a result of unauthorized use of your account, with or without your knowledge. Using somebody else’s iNET ZERO account is forbidden at any time.

Price changes

Changing product prices will occur without notice. If the price of a product has been decreased within 48 hours of the original purchase of this product an iNET ZERO store voucher will be given for the price difference. This iNET ZERO store voucher does not apply when you received a special (promotional) deal or any other type of discount. This voucher can be used for another iNET ZERO store purchase and will expire within three months after the date of the original purchase and is not extendable. All purchases are final and non-refundable.

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