Frequently Asked Questions

1. Do I have to pay 21% VAT (Value Added Tax) when I buy iNET ZERO products?

We only need to charge 21% VAT to our customers living inside the European Union. Our ordering system detects purchases outside of the European Union and automatically does not charge 21% VAT.

2. I've purchased rack rental vouchers. How can I schedule a Rack Rental Session?

Please ensure that you are registered: Once registered you are able to schedule a rack rental session in our Rack Rental Scheduling System. You can select any available date and session slot, once you confirm, the system will ask you to enter a valid iNET ZERO voucher code that you have purchased in our store.

3. I have scheduled a Rack Rental Session. How do I receive the access details for my upcoming Rack Rental Session?

Please ensure that your email address and contact details are up to date: Our rack rental system is fully automated. Approximately 1 hour before your scheduled session start time you will receive an email with the exact access details for your upcoming rack rental session. Our rack rental system will destroy all configurations after each session. Please make sure to save your configurations if you need them for another session.

4. For how long do I receive free workbook updates?

If you have purchased an iNET ZERO workbook you are eligible to receive free MAJOR workbook updates up to 6 months after the date of initial purchase. All MAJOR updates will be announced on the iNET ZERO website and newsletter. Even after 6 months of your initial workbook purchase you can still receive major workbook updates with great discount up to 24 months after purchase. Use the following table to check your workbook upgrade discount. Please note that discounts cannot be combined with other discounts. Workbook updates can only be send to the same shipping address / email address as mentioned on the original order!

Workbook upgrade discounts will be calculated based upon the current actual workbook price without discounts.

  • Months after initial workbook purchase date
  • 1 to 6 months
  • 7 months
  • 8 months
  • 9 months
  • 10 months
  • 11 months
  • 12 months
  • 13 - 24 months
  • 25 months and more
  • Discount for updated workbooks
  • FREE update
  • 95% discount
  • 90% discount
  • 85% discount
  • 80% discount
  • 75% discount
  • 70% discount
  • 50% discount
  • no discount

To request a workbook update, please send an email to, including the original order confirmation email.

5. How can I receive iNET ZERO's promotional mails and offers?

Please ensure you register for our promotional emails and newletter here

Still any questions? Contact us and we'd be happy to answer them!

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